- The client is a SaaS company focused on customer engagement and retention that engaged the firm to create a single point of contact for all legal issues across the organization.
- The engagement covered negotiation and execution of SaaS customer contracts across India, the US, the EU, EMEA and South East Asia.
- A GDPR documentation protocol was implemented to support the client's data compliance requirements across multiple jurisdictions.
- The team advised on marketing disputes and IPR infringement issues raised by competitors.
- Legal SOPs and playbooks were created for use across various departments within the organization.
- Robust employment documentation was put in place, including policies, employment agreements and NDAs.
- The engagement resulted in successful execution of more than 100 SaaS enterprise contracts globally.
- Commercial exposure and liability burden on the organization were reduced through stronger customer contract terms.
- Data breaches were curtailed by applying stringent, enforceable legal measures across the business.
Blog Content Overview
Client:
SaaS based customer engagement and retention
Our Engagement:
Legal Advisory-Created a single point window for all legal issues in the organization
Actions carried out:
- Worked closely with the sales team to negotiate and execute SaaS Customer Contracts for India/ US/ EU/ EMEA and South East Asia
- Implemented GDPR documentation protocol
- Advised on marketing and IPR infringement issues by competitors
- Created Legal SOPs and playbooks for various departments
- Robust employment documentation-policies, employments agreements, NDAs
Impact:
- Successfully executed >100 SaaS Enterprise Contracts globally
- Reduced liability burden on the organization in terms of commercial exposure through customer contracts
- Curtailed data breaches by utilizing stringent enforceable legal measures
We Are Problem Solvers. And Take Accountability.
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